FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and Amazon Pay). We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
WHEN WILL MY ORDER ARRIVE?
Domestic delivery takes 2-7 days, while international orders are generally in transit for 4-22 days. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
DO YOU OFFER WARRANTY ON YOUR PRODUCTS?
Yes, we provide a warranty on our products. The duration of the warranty may vary depending on the product. Please refer to the product page or contact our customer support team for specific warranty information.
HOW DO I CHOOSE THE RIGHT PRODUCT FOR MY NEEDS?
We have detailed product descriptions and specifications listed on each product page to help you make an informed decision. Additionally, our customer support team is available to provide guidance and answer any product-related questions you may have.
ARE YOUR PRODUCTS COMPATIBLE WITH ALL STANDARD PLUMBING FIXTURS?
Our products are designed to be compatible with most standard plumbing fixtures. However, it is advisable to check the product specifications and consult a professional plumber if you have any concerns about compatibility.
WHAT SHOULD I DO IF THE PRODUCT I ORDERED IS DAMAGED OR DEFECTIVE?
Please contact our customer support team immediately with your order details and photographs of the damaged or defective product. We will work to resolve the issue as quickly as possible.
If you still have any questions or concerns, please do not hesitate to contact us at support@allfixture.com