Shipping policy

Shipping Policy

At Allfixture We offer Free Shipping on all orders. To guarantee timely delivery, we have developed a robust network of couriers. Below, you will find detailed information regarding our shipping services, including estimated delivery times.

Shipping Cost

We offer free shipping on all orders to every country we ship to.

Estimated Delivery Times

We understand the importance of timely delivery and have outlined our estimated delivery times  as follows:

Delivery within 3-12 days for all regions worldwide

Please note that these timeframes are estimates and may vary depending on your location. However, in most cases, your order will arrive well before the maximum time frame.

International Shipping

International orders might incur import taxes, customs duties, and various fees imposed by the destination country. It's important to note that these charges are the responsibility of the buyer, so we suggest checking with your country’s customs office for details about any potential additional costs.

Please keep in mind that customs clearance can sometimes lead to delays that extend beyond our initial delivery estimates. We apologize for any inconvenience this may create and appreciate your understanding.

Allfixture cannot accept liability for delivery failures due to incorrect addresses, the ongoing unavailability of the recipient, customs-related issues, or force majeure events.

Liability and Responsibility

Allfixture isn't liable for any delays or losses that result from circumstances outside of our control, including, but not limited to:

- Natural disasters or extreme weather
- Wars or civil disturbances
- Government actions or regulations
- Force majeure events

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us at support@allfixture.com so that we can conduct an investigation.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking information from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service Contact Us  If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund policy

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service inquiries, please reach out to us via email at support@allfixture.com or visit our Contact Us page